Refund Policy

Biltong is a perishable food, so we can't take back opened bags — but we stand behind every one. If it lands damaged, wrong, or below the standard that would pass in the winelands, we make it right.

• Damaged or wrong order: Snap a photo to orders@btbiltong.com within 7 days — replacement or refund, your call.
• Quality's off: Tell us. We'll sort it. No interrogation, no receipts in triplicate.

Subscriptions

Pause, skip, or cancel anytime before your next billing date — no fees, ever. Anything already charged ships as normal.

Office accounts

Same deal, no contracts. Cancel with a text and next month simply doesn't bill.

Refunds land back on your original payment method in 5–10 business days. Questions? orders@btbiltong.com.