FAQ & Contact — Billi Tong's Biltong Austin

Buying early

Can I buy biltong now? Almost — we're pre-launch. The only way in early is the Founding 50: $100 claims a first-batch founder box (about $100 of biltong at list), a numbered founder spot, merch and early access. 50 spots; ships from our first production run the day we open; full refund if we never launch. When they're gone, we go quiet until launch.

Who makes your biltong? Made in South Carolina by a USDA-inspected producer — a South African-run, USDA-inspected kitchen in South Carolina, Backcountry Beef. The bag reads "Billi Tong's Biltong — manufactured by Backcountry Beef". We run the brand from Austin.

Delivery

Where do you deliver? Ships from our kitchen in South Carolina. $15 flat shipping anywhere in the USA, free on orders over $250. Tracking by email.

How will I know when my order is coming? You'll get a shipping confirmation with tracking by email.

Subscriptions

How do subscriptions work? Pick a size, subscribe, save 10% forever. Pause, skip, or cancel anytime. No contracts, no retention specialist, no guilt.

Office subscriptions? Monthly tiers for teams, shipped to your office. Ask us about a tasting box — your team decides, not a sales deck.

The product

Is biltong just fancy jerky? No — and them's fighting words. Here's the full difference. Short version: air-dried not cooked, no MSG, no artificial additives, thick-cut. Want the deep dive? Biltong vs Jerky →

What's in it? Beef, salt, pepper, coriander, Worcestershire sauce and white vinegar — no MSG, no artificial additives; full ingredients and allergens on the bag. Hill Country Heat adds chilli.

What about macros? Protein-packed, air-dried beef. Full nutrition is on the bag. Full macro breakdown →

Allergens? Contains beef. Full allergen statement on the bag.

Storage? Cool and dry, out of the sun, in a breathable bag — not the fridge, not sealed plastic. Biltong ships in a sealed bag with a paper bag — move it to the paper bag on arrival and keep it cool and dry; plastic traps moisture. Two weeks after opening, theoretically. The full how-to-store guide → Ours hangs for days and still can't last a weekend at your place. We don't judge, boet.

What's droëwors? Biltong's dried-sausage cousin — same cure, snappier bite. Explained here →

Offices & buildings

Do you carry insurance / COI? Yes — general and product liability. COI available on request.

Talk to a human

Email cal@btbiltong.com · Instagram @billitongsbiltong · Austin, TX. You'll get Calvern, not a ticket number.